Frequently Asked Questions

A garage door should be lubricated with garage door spray (oil and silicone mix) once a year. We would recommend that you do this before winter. Parts that need to be lubricated:
- Garage door hinges
- Garage door rollers
- Bottom of the garage door cables
- Garage door drums
- Spring can be lubricated only if it is not rusted

Garage doors that don't go up are a prevalent issue.
Usually, it can be a power outage if the garage door opener is not opening or there can be a broken spring or snapped cables.
When the garage door is not opening because of these types of issues, it is recommended to call a professional technician.

When the garage door is connected to the garage door opener it is in automatic mode.
To disconnect the garage door opener from the garage door to make it manual, you need to pull the red cord, which will disengage the garage door opener from the garage door.

In most cases, it is recommended to get the garage door installed by a professional technician for proper repairs and safety reasons, but it also can be done by yourself if you follow the manual

A garage door that is jammed is very hard to open manually and can be very dangerous.
DO NOT try to lift the garage door manually or without the help of the garage door opener since the garage door can fall once it is in the top position.

A professional technician can fix a garage door within 30 minutes to 1 hour.

Yes. A garage door needs to be maintained every year (recommended before winter) with a garage door spray to help prevent future issues.

There are many reasons why a garage door doesn't open or close but here are the most common reasons:
1. There could be a power failure from the outlet.
2. There could be an issue with the garage door spring
3. There could be a broken spring
4. There could be a snapped cable
5. Garage door sensors are failing or misaligned

A professional technician can fix 95% of garage doors.

A garage door opener can be reset by pressing the learn button for 30 seconds.

This could be a result of many factors but the most common ones are:
1. Dead batteries - keypads run on batteries and have no indication when it is running low or need to be changed.
2. Damaged wires - wires can be worn out as a result of different weather conditions, causing the connection between wires and keys to be interrupted
3. Stuck keys - dust and dirt can accumulate in between the keys. Clean the inside and outside of the keypad with a clean cloth, paying attention to the spaces in between the buttons.
4. Old keypad - keypads are located on the outside of the home and can be affected by different weather conditions throughout the years
5. Malfunctioning code - depending on the model, after batteries are replaced, the keypad may not recognize the code. To reprogram the code, press the learn button, leave it for a few seconds then input the new code. If this doesn’t work, check the manual instructions or call an expert.

Yes. Most of the time garage doors are repairable.

Garage door remotes and keypads can be fixed unless the board inside is damaged.

It is NOT recommended to fix a garage door alone since the garage door springs and cables are under tension. Garage doors are heavy and without those parts properly installed, it can lead to serious injuries.

Garage door keypads can be affected by cold weather since it is located on the outside of the garage door. In some cases, the board can be defective and needs to be replaced.

No. It is recommended to hire a professional technician to replace the garage door panel.

Yes. There are professional tools that are required to fix garage doors.

You should call a professional company to get a certified technician to repair the garage door.

In most cases, the noise of the garage door comes from damaged rollers or defective garage door springs.

Yes. In many cases when garage doors are stuck in the same position, they can be fixed.

There could be a variety of reasons why a garage door can malfunction. Here are the most common issues:
1. Garage door broken spring.
2. Garage door snapped cable
3. Garage door off track
4. Garage door opener issue
5. Garage door rollers are stuck

The garage door opener can be reset by pressing the ‘learn’ button for 30 seconds

Most of the time you can see that the spring is split in 2 pieces.

There could be many reasons why the garage door transmitter won’t work. Here are the most common problems:
1. Battery needs to be replaced
2. The garage door opener needs to be set
3. The transmitter board is damaged

In most cases garage door panels can be replaced but if the garage door is more than 10 years old, it is recommended to get a brand new garage door since your current garage door can be discontinued or the colour of the garage door won’t match due to faded paint.

A garage door opener that is making a humming noise needs to have the garage door opener gear replaced. We can replace the garage door opener gear for the following brands:
1. LiftMaster
2. Chamberlain
3. Craftsman

To check the garage door balance you will need to look at the bottom of the garage door when the garage door is closed. If the garage door is closed properly from both sides then the garage door is balanced.